Terms&Conditions

1. Booking and Payment

• Pricing varies based on weekdays, weekends, long holidays, special occasions, New Year, and other high-demand dates.

• Guests aged 10 years and above are considered adults.

• Children below 10 years stay free.

• To confirm your booking, 50% of the total amount must be paid in advance.

• The remaining 50% is payable at check-in.

• If you wish to use a specific payment method, please inform management in advance.

• Valid photo ID for all guests is mandatory at check‑in. (e.g. Aadhar, Passport, Driving License)

2. Cancellation & Rescheduling

• 10 days or more before arrival: Full refund

• 7–9 days before arrival: 50% deduction

• 3–6 days before arrival: Treated as last-minute cancellation, no refund

• Rescheduling is allowed with at least 10 days' notice prior to check-in.

• Management reserves the right to approve or decline any rescheduling request based on availability.

3. Check-in & Check-out

• Standard Check-in: 2:00 PM

• Standard Check-out: 11:00 AM

• Early check-in or late check-out may be accommodated subject to availability and extra charges.

4. Occupancy & Guest Information

• Guests must inform management in advance of any change in group size.

• Prices may vary based on the number of guests.

• Children below 10 years are not charged.

• If more than 5 children are included, additional charges may apply.

5. Pet Policy

• Pets are welcome at the resort.

• Owners are fully responsible for pet food, hygiene, and safety.

• Any damage or cleaning required due to pets will be charged additionally.

6. Kids Policy

• Parents/guardians are responsible for their children’s safety at all times.

• Children must be supervised near the pool, lawn, and outdoor areas.

• The resort is not liable for accidents or injuries involving minors.

• Guests with infants should inform management beforehand and bring necessary food or items.

7. Damage & Liability

• Guests are responsible for any damage to property, furniture, or amenities during their stay.

• All damages or breakages must be reported and compensated before checkout.

• The resort is not responsible for loss of valuables or personal items.

8. Use of Amenities

• Swimming Pool:

  • Swimwear is mandatory.

  • Guests use the pool at their own risk.

  • Individuals with skin sensitivities should take precautions.

• Outdoor/Indoor Games:

  • Use equipment carefully; damages will be chargeable.

• Electronic Devices (Speakers, TVs, Projectors):

  • Use responsibly and avoid volume disturbance.

9. Behaviour & Conduct

• Guests must maintain decorum and follow resort rules.

• Misbehavior, abuse, or violence toward staff or other guests will not be tolerated.

• Management reserves the right to evict guests violating conduct rules without refund.

10. Alcohol & Substance Policy

• Alcohol is not served on the property.

• Guests wishing to consume alcohol must obtain a temporary government license.

• Drugs, marijuana, and hookah are strictly prohibited.

• Management is not liable for any legal consequences arising from guest actions.

11. Food & Dining

• Outside food is allowed.

• Once food is ordered, it cannot be cancelled.

• Please allow a minimum of 20–30 minutes for food preparation.

12. Events, Décor & Catering

• Guests must inform management in advance about any planned events or decorations.

• Any décor causing damage or mess will not be permitted.

• Outside catering is allowed only with prior approval from management.

• Charges may apply for the use of kitchen or utilities.

• Use of mic systems requires prior police permission

13. General Terms & Policies

• Policies and tariffs are subject to change without prior notice.

• Management reserves the right to modify or deny bookings in case of non-compliance or unforeseen circumstances.

• All guests are expected to cooperate with staff for a safe and memorable stay.

14. Other Important Policies

• Guest Conduct: Guests must behave respectfully toward other guests, staff, and property. Loud noise, disturbance, or illegal behavior may lead to eviction without refund.

• Outside Food & Beverage: Typically prohibited / restricted; special cases require permission.

• Pets: Policy on pets needs clear statement — allowed / not, extra charges, restrictions, vaccination proof etc.

• Payment & Security Deposit: Full / partial payment in advance. Security deposit may be taken to cover incidental damages; refundable upon check‑out after inspection.

• Force Majeure / Unforeseeable Situations: In case of natural calamities, government orders, pandemics etc., resort will try to reschedule or issue vouchers; refund policies may differ.

  
  Disclaimer

  All policies, tariffs and offers are subject to change at the discretion of the resort management without prior notice. Seasonal variations, government regulations, or unforeseen circumstances may affect availability, pricing and services. Guests are requested to confirm details at the time of booking.
  

Guest Guidelines & Declaration

Dear Guest,

Thank you for choosing Country Hills Resorts. To ensure a safe, comfortable, and enjoyable stay for everyone, please take a moment to read the following important guidelines. By proceeding with your booking and stay, these terms are considered accepted by you and all guests in your group.

Guest Responsibility

• The booking guest is responsible for the behavior and actions of all accompanying guests during the stay.

Strictly Not Allowed

• Hookah, illegal drugs, or any unlawful substances inside the property.

• Playing cards or gambling activities • Smoking inside bedrooms (INR 2k will be fined otherwise)

• No eating inside bedrooms Vomiting inside rooms or restrooms will attract cleaning charges ( 1000) No eating inside bedrooms

• Puking: 500/- fine.

• Puking in pool: 5,000/- fine.

• Any illegal activity (will be reported to local authorities and booking may be cancelled without refund)

Alcohol Policy

• The resort does not provide alcohol.

• If carried, alcohol must be within legally permissible limits.

• Alcohol should be purchased only from authorized outlets (TSBPCL / A4 shops)

• Guests are requested to keep valid purchase bills.

• Swimming pool usage is strictly prohibited under intoxication.

Pool And Safety

• No glass bottles or cake cutting near the pool area.

• Guests must follow pool safety rules at all times.

• The property is surrounded by natural greenery, avoid walking into bushes due to the possibility of insects, snakes, or scorpions.

General Rules

• Management is not responsible for loss or damage of personal belongings.

• Furniture should not be moved without management approval.

• Host IDs will be recorded and sent to concerned PS as per KYC rules imposed.

• Cooking Access fee: 750/-

• Bonfire 750/- for 50kgs wood (Subject to availability, check with caretaker in prior).

• BBQ equipment complimentary Coal will be charged 100 per kg subject to availability. Please check with caretaker in advance.

Acceptance Clause (Very Important)

By confirming your booking and staying at Country Hills Resorts, you acknowledge that you have read, understood, and agreed to all the above rules and regulations on behalf of yourself and your group.

We truly appreciate your cooperation and look forward to hosting you.

Team – Country Hills Resort